FAQ

Q?What does Shaan do?
A.

Shaan is a stockist for bespoke jewellery with the wholesaler based in the UK. This guarantees a high standard of quality pieces made for your special occasion. The pieces are hand crafted in the London workshop, which is made with CRYSTALLIZED™ -Swarovski Elements.

Q?How long will it take to receive my jewellery?
A.

We make your jewellery from scratch and will send the items within 12 working days.
We may be able to make the items quicker on special request.

Q?What is the jewellery made of?
A.

We use tin castings and and copper alloy to make all our designer jewellery.
Our items are made with CRYSTALLIZED™ -Swarovski Elements.

Q?Is the plating nickle free?
A.

Yes, but if you have very sensitive skin then we can put an extra protective layer on the items for you.

Q?How long is the guarantee?
A.

All our items come with an international one year guarantee.

Q?If I don’t like my jewellery, can I have a refund/ exchange?
A.

We manufacture the jewellery specifically in your jewellery colour combination, so we cannot refund or exchange the items if you simply don’t like it. If there is a manufacturing fault then we may offer exchange/ refund. Please note that earrings cannot be returned for any reason due to hygiene reasons.

Q?Can I choose more than 2 crystal colours?
A.

Yes but please note that all the stone colours are not available in all sizes. Before placing an order for more than a 2 colour combination, please call the Kyles showroom to confirm the colours.

Q?Can I create a design completely from scratch?
A.

Yes, we have over 600 designs to take inspiration from but can make a complete bespoke item for your special occasion. Please book an appointment with Shaan.

Q?How is the jewellery packaged?
A.

We supply all our items in black gift boxes, and bubble wrap to protect the items in transit.

Q?Can I change the crystal stones to a different shade after a later date?
A.

No, we use special glue to set the crystals which will damage the jewellery if we try and remove the crystal from the grooves thereafter.